Terms & Conditions
what you need to know
Candidates who are seeking permanent makeup and who may be contraindicated (meaning those that we cannot treat) are:
Let us know if you have/had allergic reactions to topical anaesthetics.
A sensitivity patch test is an option offered to all new clients. This has to be done any time before or at least 2 hours ahead of the booked appointment date. However if you wish to not have this done, you can sign a waiver and therefore release the therapist from liability if you develop an allergic reaction to the pigment or any of the products used.
Please understand there are traces of nickel in some needles and pigments and that this may affect you if you have an allergy to nickel. The sensitivity patch test will not always confirm or determine conclusively if you have an allergy to nickel or whether you will have a reaction to the products used within the treatment which you have requested.
A deposit is required to secure an appointment.. The deposit is non-refundable. No reservation is possible without this payment. The deposit is accounted towards your treatment price. A Minimum of 7 days notice is required to reschedule an appointment to another date and or time. Failure to give minimum 7 days notice will result in loss of deposit and additional charge on the next appointment booked.
You must arrive on time as arriving late will mean you lose your appointment (paid or complimentary) and your deposit as this will delay the therapist schedule and is not fair to other following clients.
Pictures and videos will be taken during your procedure for reference purposes. They may be used by Permanent Beauty London and by them only for marketing purposes on social media sites and on their webpage. We do not allow filming at any one point during the appointment for client's blogging purpose without prior negotiation.
A free touch-up treatment is complimentary to the price of new treatments and should be done within 8 weeks of initial treatment but no earlier than 4 weeks - on weekdays only. It is the clients' responsibility to book this treatment with enough notice as to enable your therapist adequate timeframe to schedule said treatment. Failure to do so will result in a charge incurred for the touch-up session.
Please note that rescheduling of the complimentary touch-up (within 8 weeks) will not be guaranteed. To conclude, our complimentary treatment is a gesture of good will. Permanent Beauty London therefore reserve the right to revoke a complimentary treatment as seen fit dependant on interference with said treatment by another service provider not authorised by Permanent Beauty London and or technicians discretion in set circumstances.
In instances of rescheduling from/ offered by Permanent Beauty London e.g. alteration(s) of the booking diaries or a vacancy owing to cancellation, changes will be communicated to the suitable clients prior to their originally booked slot. Date and time for the appointment require approval/consent of the client to be changed. Once moved, normal terms and conditions still apply.
Each new treatment is one session followed by a complimentary treatment, the first being the initial procedure and the other complimentary session. The complimentary treatment is to fill in any gaps that did not take from the first session. The second session is not to change the shape or colour of initial treatment but if you wish to do so will be charged accordingly. On the rare occasion a client may need a third session due to having a skin type that is more resistant to the implantation of pigment or from incorrect aftercare taken and will be charged accordingly - for pricing details please refer to our price list.
A complimentary session will not be offered to returning clients coming back to do brow top ups.
Please note the payment of our service covers the cost for initial treatment only and therefore does not automatically entitle the customer to a complimentary treatment. Follow-up treatments are distributed on a case by case basis and down to the discretion of the technician who concluded the initial first treatment.
Failure to attend the booked appointment will result in penalty for future booking. This applies to clients who arrive too late for the appointment; those who did not show up for the appointment and those who did not give sufficient notice for rescheduling or cancellation.
Permanent make up is not suitable for everyone. We cannot guarantee successful result on 100% of our clients especially those with problem skin and we do not offer refunds as we have carried out the treatment at a cost to ourselves. Furthermore, complete symmetry is impossible to achieve and designing brows is generally determined by classic measurements and using the eyebrow Golden Ratio that we customised on each client. (image below)
AHA’s (lactic, glycolic, citric, retinoic and tartaric acids) or any OTC creams and lotions for tone correcting, anti-aging, exfoliating, fading can discolour your permanent makeup.
Flu or Cold: Please stay home, reschedule your appointment if you have cold or flu or sinus/respiratory infection.
Coumadin: Amount of bleeding and response to topical epinephrine will determine coverage per appointment.
If excessive bleeding occurs, extra appointments may be necessary for desired outcome or procedure may not be effective.
Doctor's clearance may be necessary for any health conditions you have that require medication.
Laser eye surgery: Wait about 3 months for eyeliner procedure. All other permanent makeup procedures are ok.
Juvederm or other "fillers": Get permanent makeup first or ask your juvederm tech for clearance.
Shingles (varicella): If you have shingles on your face, wait several months to get permanent makeup.
Eyelift or blepharoplasty: Wait minimum 3 months.
Eyelash extensions: AFTER permanent makeup, not before. Or remove them before your eyes procedure.
Pinkeye: As soon as their infection has cleared, medication completed.
Cold Sores: Clients must take virus meds prior to lip procedure. Your doctor can prescribe Meds for you.
DEPOSITS ONCE PAID ARE NON-REFUNDABLE.
If you deliberately violate any of our terms and conditions, including our aftercare suggestions, we will be excluded from liability and we have the right to cancel any paid or complimentary treatment in the future.
We reserve the rights to refuse our services if we feel there's a risk that violates health and safety codes.
Cancellation Policy And No Show Fee
We at Permanent Beauty London continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations. Accordingly, the following applies:
1. We reserve the right to charge a cancellation fee for any booking that is cancelled and No-Show without prior notice.
2. For all bookings, you must notify us of a cancellation or change of appointment at least 7 days prior to your booking.
3. Permanent Beauty London reserves the right to charge a cancellation and a no-show fee of £50 for any bookings
changed or cancelled within this 7-day notice period. This penalty is separate to your booking fee.
4. The cancellation fee reflects the cost incurred by Permanent Beauty London lost revenue as a result of turning away
other potential bookings.
5. We will notify you if any cancellation fee is applied.
6. Any bookings which fail to turn up without any prior notice or arriving too late for the session, will also incur a £50.
We reserve the right to refuse our services at any one point.
Prices are subject to change at any time
Linh & Kim Dong
© Permanent Beauty London Ltd 2017, Copy Right all rights reserved, Permanent Beauty London ® is a registed trademark of Permanent Beauty London Ltd.
Registered in UK Reg No: 09987959 VAT No: 289995406